What this covers

These terms apply between OB Automation and the law practice subscribing to our marketing and enquiry handling service (“you”, “the firm”).

OB Automation is a business name of Bramley Nicholas Kayler-Thomson, ABN 51 705 846 965. We are not a law practice and we do not provide legal services.

Contact: orchatabeeky@gmail.com · 0478 712 605

What we provide

We run marketing to bring enquiries to your firm, and we handle those enquiries when they arrive. Specifically:

• Google Business Profile and Google Ads, set up and managed for your practice areas and the suburbs you want work from.

• Landing pages by practice area, so an enquiry about a property settlement does not land on a general homepage.

• Enquiry handling. Calls and form enquiries are answered, the caller’s contact details and matter category are captured, a conflict check is run against a list you supply, and a consultation is booked into your calendar.

• Reporting on what your marketing actually produced, including cost per signed matter rather than cost per click.

During setup we build your firm’s details into the system: your practice areas, your consultation fee, your hours, your conflict list, and the rules you want applied to enquiries.

What the enquiry handling will never do

This matters more than anything else in these terms, and it is deliberate.

Under section 10 of the Legal Profession Uniform Law, an entity must not engage in legal practice unless qualified. The enquiry handling is not a legal practice and it does not give legal advice. It is built so that it cannot:

• tell a caller whether they have a claim or a case

• mention limitation periods or time limits

• explain a caller’s rights or their options

• estimate what a matter is worth, or how long it will take

• comment on prospects, strength, or likely outcome

• discuss the substance of an existing matter

• describe how any legal process works, even in general terms

If a caller asks any of those, the enquiry handling declines and takes a message for you instead. It quotes only the consultation fee you have published to us, and it does not negotiate.

Family law and other distressing enquiries. Where a caller shows signs of distress or of being unsafe, the enquiry handling stops the intake, provides 000 and 1800RESPECT, and offers to take a callback number. It does not continue qualifying that caller.

We do not act for personal injury or compensation practices. This is a condition of service, not a preference.

What you are responsible for

• Your own professional obligations. You remain responsible for compliance with the Solicitors’ Conduct Rules, including rule 36 on advertising, and for anything published in your firm’s name. We will not knowingly produce non-compliant advertising, but the practising certificate is yours and the final approval of marketing material is yours.

• Giving us accurate information. We repeat what you tell us. A wrong consultation fee or a wrong practice area becomes a wrong answer to a prospective client.

• Your conflict list. Conflict checking is only as good as the list you give us, and it is a first-pass filter, not a substitute for your own conflict process. You must run your own check before accepting a matter.

• Telling us when things change, particularly fees, availability and practice areas.

• Calling your enquiries back. We capture and book them. Converting them is yours.

Fees

From $1,500 per month, billed monthly in advance.

Advertising spend is separate and is not ours. You pay Google directly from your own advertising account, at cost. We never mark it up, never bundle it into the retainer, and never hold your advertising money. You can see exactly what was spent, in your own account, at any time.

All prices are in Australian dollars. No GST is charged, because OB Automation is not registered for GST. If that changes we will give you notice before any GST applies.

You can cancel at any time. Service continues to the end of the paid period. We do not refund part-months. If we change the retainer we will give you 30 days’ notice, and you can cancel before it takes effect.

What we do not promise

We do not guarantee results. We do not guarantee a number of enquiries, a number of signed matters, a cost per matter, a ranking position, or revenue. Anyone in this industry who guarantees those things is either misleading you or does not understand the auction they are buying into.

What we do commit to is running the work competently, reporting honestly on what it produced, and telling you plainly when something is not working.

Marketing performance depends on things outside our control, including auction competition, seasonality, the strength of your own follow-up, and changes made by Google.

Things that will go wrong sometimes

The service depends on providers we do not control, including Google, GoHighLevel, Twilio and Anthropic.

We do not guarantee that every call will be answered. Outages happen. Speech recognition mishears things, particularly names, addresses and numbers.

Every captured enquiry is written to your dashboard, and you should check the dashboard rather than relying solely on notifications.

We are not liable for business lost through a missed or misunderstood enquiry. If that risk is unacceptable to you, this service is not a fit.

Your data, and where it lives

We deliberately do not hold the substance of a matter. The enquiry handling captures contact details and a matter category. It does not take case facts, and it is built so that it cannot. Anything of substance belongs in your own practice management system.

Our systems are hosted overseas, principally in the United States. That means enquiry contact details are disclosed to overseas recipients. This is set out in full in our Privacy Policy, and it is the reason the intake is designed to hold no case facts. You should satisfy yourself that this arrangement is consistent with your own confidentiality and privacy obligations before you engage us, and your own privacy policy should disclose it.

Your client records and captured enquiries belong to you. You can request an export at any time. If you cancel, tell us within 30 days if you want your data deleted and we will delete it. Otherwise we may remove it after that period.

Liability

To the extent permitted by law, our total liability in any 12-month period is limited to the fees you paid us in that period. This does not include advertising spend, which you pay to Google and which we never receive.

Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot be excluded.

Ending the agreement

You can cancel at any time by emailing us.

We may suspend or end the service if fees go unpaid, if the service is used unlawfully, or if continuing would put our platform or carrier relationships at risk. Where practical we will give notice first.

Changes to these terms

We will let you know by email before material changes take effect.